常见问题

西班牙&E支持客户的选择，并鼓励您评估所有选项. 无论您选择哪个能源服务提供商，可持续发展目标&中国将继续致力于提供安全可靠的能源供应.

有关客户权利的更多信息, 关于CCA项目的义务和更新, 请浏览 加州公用事业委员会 网站.

注册CCA

通常, 如果你居住在CCA的管辖范围内, you’re automatically enrolled in the CCA program on the next bill date after the CCA begins serving customers.  但是，CCA可以选择逐步将客户纳入该计划.  CCAs are required to offer service to all residential customers and have the option to provide service to non-residential customers within its service territory.

The CCA will provide two notices during a 60-day period prior to the start of CCA service and at least two additional notices during a 60-day period after the start of CCA service. These notifications will include how you can opt out of the program if you choose.

 

请随时全球十大博彩公司评级启动或停止电力服务.  启动或停止服务 点击这里  或打电话 1-800-411-7343.  

如果你搬到一个建立了CCA项目的城市或县, 在您开始服务之日起，您就自动加入了CCA计划. You’ll receive at least two notifications from the CCA during the initial 60-day period after you start service.  These notifications will include how you can opt out of the program if you choose.

有关本港现行cca的资料，请按 在这里.

In some cases, customers in neighboring communities are located within the CCA’s jurisdictional area.  如果你居住在一个县的非建制地区，可能会出现这种情况. 如果您认为您的服务地点不符合CCA服务的条件, 请联系向您发送项目信息的CCA.

不，你们的煤气服务不会改变. If you receive your gas service from us, you’ll continue to see your gas charges on your bill.  如有任何燃气服务要求，请与我们联系.

项目和服务

对于CCA客户，西班牙&E will continue to manage the transmission, distribution and delivery of electricity. 这包括提供账单、计量、收款和客户服务. 此外，CCA客户仍然可以访问我的帐户 . 加州能源替代费率(CARE)等项目, 医学基础, 水平薪酬计划, and some demand response and energy efficiency programs are still available to CCA participants. CCA可能会提供与我们不同的课程.

以下可持续发展目标&CCA参与者不提供电子课程和定价计划:

  • 直接访问 
  • CPP活动日定价计划，如使用时间+或关键峰值定价

如果您选择通过CCA购买电力, 您将被从这些程序或定价计划中删除.

收费及费率

是的. 我们将继续提供账单服务, 计量集合, 客户服务, 以及为参与CCA计划的客户提供的其他服务. Each month, the CCA will calculate its charges for electric generation and send them to 西班牙&E. 然后，我们将把CCA发电费用包括在您的每月可持续发展目标中&E法案.  After we receive customer payments, we’ll transfer payments for CCA charges to the CCA.

还要注意，如果您从CCA获取服务, you’ll no longer pay our rates for electric generation; instead you pay the CCA’s generation rates. CCA可能收取与可持续发展目标不同的发电费率&E，它可以改变你的整体电费.  有关综合能源帐单的更多资料，请浏览我们的“了解你的综合能源账单”  page. 

If you’re receiving electric generation from a CCA, you’ll receive a consolidated bill from 西班牙&E that includes both the electric delivery charges from us and the electric generation charges from your CCA. 这些费用将作为单独的行项目显示在账单上, 两者都将包含在应付的总金额中. 

有关综合能源帐单的更多资料，请浏览我们的“了解你的综合能源账单”page.

 

CCA的参与者将不支付可持续发展目标&E的发电收费, but instead will pay the CCA’s electric generation charges. The electricity for everyone participating in the CCA will be delivered using our electrical transmission and distribution system. 无论是哪个电力服务提供商，每个人都必须支付可持续发展目标&E送货费用，电费是否从西班牙购买&E或CCA. 对可持续发展目标进行比较&E和CCA费率; 访问我们的 联合费率比较页. 

功率电荷无差异调节(PCIA)并不是一种新的电荷. 可持续发展目标的所有客户&E’s service territory have been paying the PCIA to cover the costs of older long-term energy contracts. 针对西班牙提供电力的客户&PCIA与可持续发展目标捆绑在一起&E的发电收费.  

The PCIA helps to ensure that all customers (regardless of who procures energy on their behalf) pay their portion of legacy contract costs. 西班牙&E entered into energy contracts on behalf of their customers based on their needs at the time. Even though many customers have since transitioned to CCAs for their commodity service, 西班牙&E仍然负责支付合同的费用.   

The 加州公用事业委员会 requires a separate line item on the bill for the PCIA charge as a way to raise awareness that all customers are responsible for paying for the costs of legacy contracts.  从2021年11月1日起，所有客户的账单都包括PCIA项目.  

可持续发展目标的一部分&E’s generation rate that needs to be recouped through the PCIA depends on the year that your CCA began serving electric generation in your city. 今年是你的复古率. 

而你的年份保持不变, 葡萄年份的PCIA收费可能每年都在变化. 安排CCA-CRS 按年份提供当前PCIA收费的信息.

如果你对可持续发展目标有疑问&如果您的账单上有任何费用，您应该通过电话与我们联系 1-800-411-7343.  也与我们联系，如果您有有关更改您的定价计划的问题, 或者CARE和医疗基线.  

如果您对账单上的CCA费用有疑问, CCA费率或计划, 你应该联系你的CCA. 

您可以拨打1-833-232-3110与清洁能源联盟联系.

您可以拨打1-888-382-0169与圣地亚哥社区电力公司联系.   

客户应该打电话给西班牙&E或参观 MyAccount 请求更改定价计划.

退出信息

净能源计量

如果您所在的城市或县参与了CCA，并且您是NEM客户, 您将自动注册到CCA的NEM项目, 如果有的话. 西班牙&E将执行首字母 调准 当你加入CCA时. 这将确保两个可持续发展目标的周年纪念日相同&E和CCA NEM项目. 西班牙&E will continue to calculate your monthly charges or credits for delivery charges and will perform an annual 调准 of those charges and credits. The CCA will be responsible for determining your generation-related charges and credits.

社区 Choice Aggregators (CCAs), purchase or generate electricity on behalf of customers. If your electricity is purchased by a CCA and you also generate your own solar energy, 你的CCA设定了从你的太阳能系统输出能源的价格, 以及进口到你家里的能源的成本. 有关进出口价格的更多信息，请参阅您的CCA. 

西班牙&E的新经济政策关税, 由加州公用事业委员会批准, states that a 调准 must occur for NEM/SBP customers at the time of their transition to a new electric service provider. 这一事实导致了一个新的周年纪念日.

You are assigned a new anniversary date on the date you transfer to your new electric service provider and this date is unable to be changed.

在你过渡到CCA项目之后，西班牙&E will begin calculating the rolling or export credits for electric delivery only. 您的学分将由您的CCA维护. If you have questions about the CCA charges or credits on your bill, you will need to 联系您的CCA 直接. 

作为NEM/SBP的客户，您将继续保持每年的增长. 在过渡到CCA项目之后, 你将不再从可持续发展目标中获得多余的发电出口信贷&E. Your CCA program will calculate your charges and credits and any applicable credit will be handled by your CCA.  If you have any questions about your NEM/SBP excess generation or generation export credit payout, 你需要直接联系你的CCA.